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MHEDA MEMBER PROFILE
“Power” Companies
Four distributors describe what makes them powerful.
YOUNG LEADER PROFILE
A Perfect Fit
Sales engineer Todd Carroll conveys a passionate approach to problem solving.
GREEN POWER
The Greening Of The Industry
Resources for becoming more environmentally friendly
Propane Forklift Tax Credit
Make your customers aware of their options.
LiftOne Continues Fuel Cell Trial
Distributor tests fuel cell forklifts at select customer locations.
Getting The Green Light
Energy-efficient lighting systems reduce expenses.
By Greg Morrison
Manufacturer Roundtable: Going Green
Lift truck manufacturers discuss environmental issues.
SALES & MARKETING
The Lost Art Of Persuasion
Don't Let PowerPoint be a crutch. Six tips for regaining control of your message.
By Paul LeRoux
CUSTOMER SERVICE
Strategies For Handling Irate Callers
Techniques to handle complaints effectively
By Nancy Friedman
HUMAN RELATIONS
Power Up Your Employees
Motivating, rewarding and challenging your most important asset
STORAGE & HANDLING
Building Codes Continue To Rack Up Issues Nationwide
New considerations for installers of pallet rack
By Sal Fateen
The FIFO Myth
First-in, first-out inventory control is possible with any storage method.
By Kevin Minkhorst
MONEY MATTERS
Personal Goodwill
The value you bring to your company — and the resulting tax savings
By Bart A. Basi and Marcus S. Renwick
HUMAN RESOURCES
Building Peak Performance Teams
Separate yourself from the rest by forming a cohesive management group.
By Herbert M. Greenberg, Ph.D.
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